Chikesoft Services Refund Policy
Chikesoft Services will process all refund requests in accordance with this Policy

Refund Eligibility.

Service(s) must be cancelled before a refund can be issued.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
Chikesoft Services does not offer refunds for cancellations that occur after thirty (30) days.

You will not be entitled to a refund if your service has been flagged as suspicious, is considered to be registered for improper use, or is registered in breach of our Terms and Conditions.
You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms and conditions.
All eligible refunds will be credited to your user/customer wallet with us, unless you specifically request for a cash refund.
Money refunded into your wallet account can be used at anytime to pay for other products and services. You can view your credit balance by logging into your wallet on our website and/or any of our software products.
If you have requested for a cash refund, Chikesoft Services will only give such refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, eligible refund will only be made into your wallet with us.
Requests for cash refunds will be processed and completed within a minimum of 3 days and maximum of 7 days from the date of request. All cash refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your wallet with us.
All refund will be made via online transfers and Chikesoft Services is not responsible for any additional charges.
To Request refund, log into our website and/or any of our software products and go to “Refund” from the menu. All refund requests are subject to thorough investigation
* Please allow up to 3 working days for your wallet or bank account to be refunded.

Overpayment.
If we become aware that you have overpaid for any service, we will credit the amount of that overpayment to your wallet, where you can use it to pay for other services at any time. You will be able to see this credit by logging into your wallet.
If you wish for an overpayment to be refunded to your bank account, you must make a request for it from our website and/or any of our software applications
The request must give required details including the transaction Reference ID/invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.